Orders may be cancelled with no charge from the time of the order through 48 hours after order confirmation. After 48 hours, we reserve the right to charge a 15% restocking fee. To cancel an order, call us at 1-877-VWBEDS1.

Your purchase is backed by our 45-day Comfort Assurance Guarantee. If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us at 1-877-VWBEDS1 so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all bedding comes with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns. As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)

Our Comfort Assurance Policy is simple:

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to return your mattress, we will authorize the return for up to 45 days after delivery. All you have to pay is a 15% restocking fee and $200 for shipping and handling. We will cover all other expenses.

All that we ask is that you spend at least 30 days getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.

Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call at 1-877-VWBEDS1 so we can assist.