Can I cancel my order?

Orders may be cancelled with no charge from the time of order through 48 hours after order confirmation. After 48 hours, we reserve the right to charge a 15% restocking fee. To cancel an order, call us at 1-877-VWBEDS1. Your purchase is backed by our 45-Day Comfort Assurance Policy.

Do you have a Comfort Assurance Policy?

Yes, we have a 45-Day Comfort Assurance Policy. We want you to make your purchase with confidence, and we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to return your mattress, we will authorize the return for up to 45 days after delivery. All you have to pay is a 15% restocking fee and $200 for shipping and handling. We will cover all other expenses.

All that we ask is that you spend at least 30 days getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure if you are making the right decision.

What if my order arrives damaged?

If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us at 1-877-VWBEDS1 so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all bedding comes with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns. As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)

How will my order ship?

Your order will ship after March 3rd, 2008. You will receive notification via email as to when your order is shipping. We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery agents nationwide. Every product on our site has been carefully selected to ship by the shipping method that will provide you with an optimal delivery experience. We have two methods of shipment available: Certified Delivery Agent White Glove Service and Retail Partner Delivery.

This product is too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via white glove freight delivery. White glove freight is different than standard UPS, FedEx or US Mail in that the carrier takes a larger part in making sure the product you are purchasing makes it safely off of their truck.

A Gold Service delivery will include “white glove” 2 person service that includes; inside placement to room of choice, stair carries (up to 2 flights), unpacking, set-up of basic frame (tool less), removal of debris and removal and disposal of old bedding.

One other important thing to remember about the Certified Delivery Agent and White Glove Gold Service is that you MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that you are asked to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

When will my order arrive?

All orders will be made for you after your order is placed.

The delivery may take up to 21 days from the time you place your order. You will receive an email from Serta once your order is ready to ship. Your credit card will be charged once you receive this confirmatory email. You can check on the status of you order by calling 1-877-VWBEDS1.

Is Delivery really free?

Yes! There is no charge for delivery. We provide delivery at no additional cost, as part of our service to you.